CHALLENGES:

Choosing to adopt new CRM software for this team wasn't an issue for CDE Asia Ltd. Instead, the hardest part of implementing a new CRM is finding the right CRM software provider where meet all solution. 

In this particular case, CDE Asia struggled to find right CRM software that could bring their sales tracking, support system and fulfilment together simply and efficiently. The different type of software they attempted to implement in the past were either

• Too expensive (Salesforce) lot of unnecessary module.
• Integrated poorly with their existing software ERP System)
• Failed to meet their expectations as their team required.

Even when you decide on the right CRM software, implementing it can have its own set of obstacles. Around 55% of CRM adoptions will miss the mark. We outline some of the most common issues that company experience as well as specific issues that CPC experienced:

1. Does the Price fit? company have to put a value on how much the price of the CRM software is, and how much it's going to save you in the long run. Ideally, the CRM software you choose will pay for itself in due time. 
2. Does it Integrate with your existing systems? When you've already invested time and money into other software that your workforce is already adapted to. When adopting new CRM software.
3. Can it adapt to your unique business model? There is no such thing "one-size fits all" CRM model - not one that can truly back up what it promises anyway. For a CRM to achieve maximum efficiency, it needs to be customized with business model as need. 

SOLUTIONS:

The client sought the assistance of Xaple Media, a business branding company that specializes in implement custom solutions that meet the unique needs of a business. Xaple Media carefully studied the challenges of the company and listened to their issues and requirements also we have schedule meetings with their team, department members. One requirement was for Xaple Media to design and develop the application without altering their business model.

Xaple Media design a user-friendly user interface with responsive design application and implemented their need. Designed application has a number of features that increase control, usability, scalability and business intelligence. It enables users to manage their clients all data.

FEATURES:

SALES MODULE:

• PRODUCT MANAGEMENT
• CLIENT MANAGEMENT
• CONTACT MANAGEMENT
• RFQ
• QUOTATION
• ORDER
• FORWARD PLANNER
• MIS REPORTS

SUPPORT MODULE:

• TICKETS
• ENQUIRY
• PROJECT MANAGEMENT
• SPARE PARTS
• SERVICE
• MIS REPORT
• OTHER DETAILED REPORT